Shipping & Returns
Free Shipping Applies to orders over $50 and shipped within the U.S (does not include shipping to AK and HI.)
Occasionally, we need to send your order in two or more shipments. Our shipping charge applies only to the first package shipped. There are no additional shipping charges for subsequent shipments for the same order.
At Keto Outfitters, your happiness is our top priority, and if you're unsatisfied for any reason, we'd love the opportunity to make it right!
We accept returns within 30 days of your purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. To return your product, please mail your product back to the return address on your packaging.
If you've simply changed your mind on your order, or selected the wrong size, we ask that you pay for your own shipping costs for returning your item(s). If Keto Outfitters is at fault, we'll cover your shipping costs to return the item(s) back to us.
Original shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an order over $75, we ask that you consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item otherwise.
Once your return is received and inspected, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.